Refund policy
Returns & Refunds
We want you to be happy with your cables. If something isn't right, here's how we put it right.
Changed your mind?
You can return any unused item within 30 days of receiving it for a full refund of the item price. Please make sure:
- the cable is unused and in its original condition and packaging
- you include your order number or proof of purchase
- you contact us before sending it back
Return postage is paid by you. We recommend a tracked service for orders over £50, as we can't refund items that don't reach us. If a returned cable shows signs of use or damage that wasn't caused by us, we may give a partial refund.
Bespoke one-off builds
Cables made to a specification you've sent us that isn't in our standard range (for example special connectors or wiring) are made just for you and can't be returned for change of mind. This doesn't affect your rights if they're faulty.
Faulty or damaged items
Every cable is tested before it leaves us, but if one arrives faulty or develops a fault, please contact us. We'll repair it, replace it or give you a full refund, and we'll cover the return postage. This doesn't affect your statutory rights under UK consumer law.
How refunds are paid
Once we receive and check your return, we'll email you to confirm. Refunds go back to your original payment method within 14 days. Depending on your bank, it may take a few more days to show in your account.
How to return an item
Email us at leshopes@gentekcustomcables.com with your order number and the reason for the return, and we'll send you the return address.
Gentek Custom Cables, Bristol, UK