Terms of service

Terms of Service

These terms apply to every order placed on gentekcustomcables.com. Please read them before you buy. By placing an order, you agree to them.

1. About us
Gentek Custom Cables is a trading name of Gentek, 19 Park View Kingswood Bristol BS15 9TJ. Email: leshopes@gentekcustomcables.com. VAT number 674421532 

2. Your order
When you place an order, you'll get an email acknowledging it. Our contract with you starts when we email to confirm your order has been dispatched. If we can't accept your order (for example, a part is unavailable or there's a pricing error), we'll tell you and refund any payment in full.

3. Prices and payment
All prices are in pounds sterling (GBP). [Prices include VAT. / We are not VAT registered, so no VAT is charged.] Payment is taken when you place your order. We accept the payment methods shown at checkout. If we've made an obvious error in a price, we'll contact you before dispatch, and you can either pay the correct price or cancel for a full refund.

4. Discount codes
Discount codes are limited to one per customer and one per order, unless stated otherwise. They can't be exchanged for cash, and we may withdraw a promotion at any time without affecting orders already placed.

5. Our products
Every cable is assembled and tested by hand using the components described on the product page. Product photos are for illustration, and colours may look slightly different on screen. Cable lengths are measured end to end, including connectors, to within about 2%.

6. Delivery
We deliver to UK addresses only. Dispatch and delivery times are set out in our Shipping Policy. Responsibility for the goods passes to you when they're delivered to the address you gave us.

7. Cancelling and returning an order
Under UK law, you can cancel most online orders within 14 days of receiving them. We go further and accept returns of unused items within 30 days. Cables built to a bespoke specification you've given us, which aren't part of our standard range, can't be cancelled once we've started making them, unless they're faulty. Full details are in our Refund Policy.

8. If something is wrong
We test every cable, but if one is faulty or not as described, you have legal rights under the Consumer Rights Act 2015. We'll repair it, replace it or refund you, and we'll pay the return postage. Nothing in these terms affects your statutory rights.

9. Using our cables
Our cables are designed for audio, music and studio use. Please use them with suitable equipment and follow the equipment manufacturer's instructions. Don't use them for mains power or any purpose they weren't designed for.

10. Our responsibility to you
If we break these terms, we're responsible for loss or damage you suffer that is a foreseeable result of that, up to the price you paid for the product. We're not responsible for loss that wasn't foreseeable, or for business losses (such as lost profit or loss of business opportunity) if you buy for business purposes. We don't exclude or limit our liability where it would be unlawful to do so, or for your statutory rights as a consumer.

11. Events outside our control
We're not responsible for delays caused by events outside our reasonable control, such as postal disruption or supplier shortages. If this happens, we'll let you know, and you can cancel for a full refund of anything not yet delivered.

12. Your personal information
We only use your personal information as set out in our Privacy Policy.

13. Changes to these terms
We may update these terms from time to time. The version on our website when you place your order is the one that applies to it.

14. Law and disputes
These terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts. If you have a problem, please email us first, and we'll do our best to sort it out quickly.

15. Contact us
Email: leshopes@gentekcustomcables.com
Post: 19 Park View, Kingswood, Bristol, BS15 9TJ

Last updated: 17th October 2026